Sale of Goods

Selling new or used cars is a hazard which, for the unwary, can provide a range of problems for businesses. Popular misconceptions can also add to the dangers, creating problems which might otherwise be avoidable. Anyone who sells cars or other goods needs to understand clearly their obligations in law and their responsibilities.Otherwise, the customer may be entitled to a full or partial refund, replacement, repair, damages or to take legal action against you. It is true that the consumer is king, therefore it is essential to avoid the pitfalls or if in a dispute to consider the commercial reasons for settling with customers quickly in some cases and challenging them in others. The risk to those selling cars comes both from an increase in customer expectations and a legal system that looks favourably on customers who are willing to risk their livelihood pursuing legal action against dealerships whatever their size. It is therefore extremely important that if you are in a dispute your position is carefully analysed and that a serious costs-benefit analysis is undertaken before a particular position is adopted. This will serve to ensure whether or not a particular position is a reasonable one and truly worth holding to in any given set of circumstances. Geldards Automotive team, through over 20 years of experience in this sector, can assess the dangers you may already be facing or give you practical advice on how to avoid gettuing into a dispute with your customers, keeping you and them happy and ensuring business success.