TERMS & CONDITIONS

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Geldards LLP is a limited liability partnership registered in England and Wales (Partnership Number OC313172) whose registered office is at Dumfries House, Dumfries Place, Cardiff, CF10 3ZF. A list of members may be inspected at the registered office.

Any reference on this site to the term "Partner" is a reference to a member of Geldards LLP or an employee of an equivalent standing and qualification.

Geldards LLP is authorised and regulated by the Solicitors Regulation Authority. The applicable professional rules are the SRA Handbook 2011 and those rules are available at www.sra.org.uk.

Conditions of use of this website

The material that is contained on this website is provided for general information purposes only and does not constitute legal or other professional advice and should not be relied upon. To the extent permitted by law we do not accept liability for loss which may arise from reliance placed on any material contained on this website.

The content and design of the pages of this website are subject to copyright owned by and/or used by us under licence. You are permitted to make temporary copies of this website as necessary incidental acts during your viewing of the website. You may also print copies of any material on our website for your personal use only provided that you do not remove any copyright notice, mark or logo from such copies and do not make such copies available to or use them on behalf of or for the benefit of any third party. You must not otherwise copy, use, reproduce, translate, distribute, transfer, modify, adapt or transmit the website in whole or in part for any purpose. All rights in any marks and logos used on our website are owned by and/or licensed to us. You may copy such marks and logos only in connection with permitted copying of material on our website and you may not use or otherwise copy such marks and/or logos.

You may not link to our website without our prior written consent.

Professional Indemnity Insurance

We have compulsory professional indemnity insurance of £3 million, each and every claim, in place. The insurance covers work from offices in England & Wales but extends to acts or omissions wherever in the world they occur. We have voluntary insurance cover in addition to this amount. Further details of both compulsory and voluntary insurance cover is available from Ben Johnson, our Head of Best Practice & Risk.

Accounting for interest on client money

The Firm is required to account to clients for interest on money held by the Firm on the clients' behalf if it is fair and reasonable to do so and in accordance with a written policy.

The Firm’s policy is to account for interest on such sums at a rate determined by the firm from time to time in respect of the period the sums are held but the Firm will not account for interest on a matter if the amount of interest would be less than £50. In determining the rate payable, the Firm will take into account the rates generally obtainable from banks and building societies for instant access accounts and the amount payable by the Firm's bankers. The rate currently determined by the Firm is shown below or is obtainable on request.

The interest rate applicable for the period from 1st December 2016 is 0.01% per annum.

Complaints

We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact the partner responsible for the overall supervision of your matter.

We have a procedure in place which details how we handle complaints and includes details of the how you can access the Legal Ombudsmen Scheme. A copy of the procedure is available on request.

If we are unable to resolve your complaint, and it relates to a contract we entered into online or by other electronic means, then, if you are a consumer, you may be able to submit your complaint to a certified alternative dispute resolution (ADR) provider in the UK via the EU ‘ODR platform’.

The ODR platform, is an interactive website offering a single point of entry for disputes between consumers and traders relating to online contracts. The ODR platform is available to consumer clients only, ie where you have instructed us for purposes outside your trade, business, craft or profession.


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