TERMS & CONDITIONS

Derby Office Icon

Geldards LLP is a limited liability partnership registered in England and Wales (Partnership Number OC313172) whose registered office is at Dumfries House, Dumfries Place, Cardiff, CF10 3ZF. A list of members may be inspected at the registered office.

Any reference on this site to the term "Partner" is a reference to a member of Geldards LLP or an employee of an equivalent standing and qualification.

Geldards LLP is authorised and regulated by the Solicitors Regulation Authority. The applicable professional rules are the SRA Handbook 2011 and those rules are available at www.sra.org.uk.

Conditions of use of this website

The material that is contained on this website is provided for general information purposes only and does not constitute legal or other professional advice and should not be relied upon. To the extent permitted by law we do not accept liability for loss which may arise from reliance placed on any material contained on this website.

The content and design of the pages of this website are subject to copyright owned by and/or used by us under licence. You are permitted to make temporary copies of this website as necessary incidental acts during your viewing of the website. You may also print copies of any material on our website for your personal use only provided that you do not remove any copyright notice, mark or logo from such copies and do not make such copies available to or use them on behalf of or for the benefit of any third party. You must not otherwise copy, use, reproduce, translate, distribute, transfer, modify, adapt or transmit the website in whole or in part for any purpose. All rights in any marks and logos used on our website are owned by and/or licensed to us. You may copy such marks and logos only in connection with permitted copying of material on our website and you may not use or otherwise copy such marks and/or logos.

You may not link to our website without our prior written consent.

Professional Indemnity Insurance

We have compulsory professional indemnity insurance of £3 million, each and every claim, in place. The insurance covers work from offices in England & Wales but extends to acts or omissions wherever in the world they occur. We have voluntary insurance cover in addition to this amount. Further details of both compulsory and voluntary insurance cover is available from Ben Johnson, our Head of Best Practice & Risk.

Accounting for interest on client money

The Firm is required to account to clients for interest on money held by the Firm on the clients' behalf if it is fair and reasonable to do so and in accordance with a written policy.

The Firm’s policy is to account for interest on such sums at a rate determined by the firm from time to time in respect of the period the sums are held but the Firm will not account for interest on a matter if the amount of interest would be less than £50. In determining the rate payable, the Firm will take into account the rates generally obtainable from banks and building societies for instant access accounts and the amount payable by the Firm's bankers. The rate currently determined by the Firm is shown below or is obtainable on request.

The interest rate applicable for the period from 1st December 2016 is 0.01% per annum.

Complaints

We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact the partner responsible for the overall supervision of your matter.

We have a procedure in place which details how we handle complaints and includes details of the how you can access the Legal Ombudsmen Scheme. A copy of the procedure is available on request.

If we are unable to resolve your complaint, and it relates to a contract we entered into online or by other electronic means, then, if you are a consumer, you may be able to submit your complaint to a certified alternative dispute resolution (ADR) provider in the UK via the EU ‘ODR platform’.

The ODR platform, is an interactive website offering a single point of entry for disputes between consumers and traders relating to online contracts. The ODR platform is available to consumer clients only, ie where you have instructed us for purposes outside your trade, business, craft or profession.

Details of our registration under the data protection act 1998

Registration Number: Z6325552

Data Controller: GELDARDS LLP

Address: DUMFRIES HOUSE, DUMFRIES PLACE, CARDIFF, CF10 3ZF

Nature of work: Solicitors

Reasons/purposes for processing information:

We process personal information to enable us to provide legal services, including advising and acting on behalf of our clients. We also process personal information in order to maintain our own accounts and records, promote our services and to support and manage our employees.

Type/classes of information processed:

We process information relevant to the above reasons/purposes. This information may include:

  • Personal details
  • Family details
  • Lifestyle and social circumstances
  • Goods and services
  • Financial details
  • Business of the person whose personal information we are processing
  • Education and employment details

We also process sensitive classes of information that may include:

  • Physical or mental health details
  • Racial or ethnic origin
  • Political opinions
  • Religious or other beliefs
  • Sexual life
  • Trade union membership
  • Offences and alleged offences
  • Criminal proceedings, outcomes and sentences

Who the information is processed about:

We process personal information about:

  • Clients
  • Suppliers and service providers
  • Complainants
  • Enquirers
  • Advisers, consultants and professional experts
  • Employees

Who the information may be shared with:

We sometimes need to share the personal information we process with the individuals themselves, and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act 1998 (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.

Where necessary or required we share information with:

  • Family, associates or representatives of the person whose personal data we are processing
  • Current, past or prospective employers
  • Educators and examining bodies
  • Healthcare professionals, social and welfare organisations
  • Business associates
  • Trade associations and professional bodies
  • Suppliers and service providers
  • Ombudsman and regulatory authorities
  • Employment and recruitment agencies
  • Complainants, enquirers
  • Financial organisations
  • Debt collection and tracing agencies
  • Credit reference agencies
  • Private investigators
  • Courts and tribunals
  • Central government

CCTV - Crime Prevention and/or Staff Monitoring:

CCTV is used for maintaining the security of property and premises and for preventing and investigating crime. It may also be used to monitor staff when carrying out work duties. For these reasons, the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. Where necessary or required this information is shared with the data subjects themselves, employees and agents, services providers, police forces, security organisations and persons making an enquiry. 

Transfers:

It may sometimes be necessary to transfer personal information overseas. When this is needed, information may be transferred to countries or territories around the world. Any transfers made will be in full compliance with all aspects of the DPA.


Share this page


News

Geldards Corporate Team Advise on the Sale of Midlands Workwear Provider
19/09/2017
Geldards’ leading Corporate Lawyers have advised the shareholders of Tamworth based Wearwell Group Limited on the sale of the company to Wear to Work Solutions Limited.
more...

Events

Charities in a Changing Landscape
24/12/2016
21st September 2017 - Cardiff
We are delighted to announce that Geldards Charity Team have great pleasure in partnering with Brewin Dolphin and Broomfield & Alexander to host the first All-Wales Charity Governance, Law and Finance Conference
more...

Blogs

Britain's Sepsis Crisis
14/09/2017
The 13 September is World Sepsis Day, established to raise awareness of the symptoms of this potentially deadly condition and to avoid unnecessary deaths.
more...

Publications

The Geldards Guide For Business - Managing Investigations & Disciplinaries
11/05/2017
Geldards helpful, back to basic guide on managing investigations & disciplinaries. From Being objective to ensuring everything is documented.
more...