The issues facing retailers today are complex and far-reaching. Customer behaviour is changing with greater focus on price and increased reliance on online shopping.
Retailers need to concentrate on key differentiators and above all deliver a personalised service – wherever and whenever their customers engage. Changes in legislation will add further pressure to all businesses that store, maintain and utilise personal data and as customers demand faster service and constantly available inventory, so the pressure will mount in the supply chain.
Those retailers with a strong bricks and mortar presence need to build customer loyalty and are embracing strategic use of technology including smart shelves and Wi-Fi hot spots. Now, more than ever, retailers, whatever the size, need support from lawyers who understand the pressures and are familiar with the dynamic landscape.
Geldards' specialist retail team has a long established reputation gained from many years experience of working alongside retail clients ranging from major PLC’s to niche retailers. We offer a ‘one stop shop’ for retail operators, owners and occupiers with expert advice across all practice areas and benefit from working closely with the British Retail Consortium and British Council of Shopping Centres.
Whilst there are identifiable trends within the sector, each client is different and our approach is to deliver a first class, highly personal and commercially priced service to all our clients.